PAYMENT POLICY

We accept all major Credit Cards. Contact us for payment via Paypal or Bitcoin

SHIPPING POLICY

Most items are shipped within one business day via UPS or USPS within the Continental United States.

  • Canada shipment can take up to 10 days
  • Alaska, Hawaii, and Puerto Rico shipment can take up to 10 days, and some items may not be permitted to ship to these locations.
  • If any shipment is not permitted to your area, full refund will be issued within two business days.

Tax Exempt Orders

You may email your tax-exempt certificate to us at [email protected] Then place your order and leave a note during checkout that you have a tax-exempt certificate on-file. When we process your card, we will leave-out the tax portion of the order.

Please Note: This process must be done BEFORE order is shipped, so that we can log transaction into our system properly.

RETURNS POLICY

All returns accepted within 30 days after receiving the item.

  • Refund given as money back (no exchanges)
  • Return Shipping to be paid by buyer, unless item defective or damaged.
  • 15% Restocking fee applies unless return due to defective or damaged product.
  • Perishable or Hazardous Goods are not returnable. Returns may require compliance with Manufacturer policies.

Address for Returns:

Chickadee Solutions
Attn: Returns Department
107 Granite Street
Biddeford, ME 04005

Customer Service Line: (207) 370-8853