From the Back Cover Includes Real-World Scenarios, Hands-On Exercises, and
Access to Exam Prep Software Featuring: Custom Test Engine Over 300 Sample
Questions Electronic Flashcards Everything you need to ace the ITIL®
Foundation exam The ITIL (Information Technology Infrastructure Library) exam
is the ultimate certification test for IT management professionals. If you are
among the nearly quarter-million IT managers worldwide who will sit for the
exam this year, the ITIL Foundation Exam Study Guide is one resource you don’t
want to be without. It provides you with all the background information,
expert, in-depth reviews, learning aids, and practice, practice, practice you
need to pass the test with flying colors. Completely up-to-date and organized
around the current ITIL Foundation syllabus, this guide: Clearly explains ITIL
service strategy and guiding principles Covers all ITIL processes, roles, and
functions in separate modules Describes the ITIL service lifecycle and how it
promotes effective IT services Addresses ITIL standards for service design and
development Delves into all aspects of the service management processes
Describes ITIL standards for building, testing, authorizing, documenting, and
implementing new and changed services Explores issues of creating and
maintaining value for clients through monitoring and improved services,
processes, and technology Features online tools offering a gold mine of study
aids, including flash cards, sample questions, practice exams, and more
Delivering 100% of the Foundation exam objectives in clear, concise language
and all the practice you need to ace the test, ITIL® Foundation Exam Study
Guide puts you on the fast track to obtaining the world’s most highly
respected IT management certification. Sybex Exam Prep Tools Go to
and download a full set of electronic test
prep tools to help you thoroughly prepare for the exam. These include: Chapter
review questions Two multiple choice practice exams Electronic flashcards
Glossary of Terms in PDF Read more About the Author Liz Gallacher has
implemented improvement programs based on the ITIL framework for many
different organizations. Liz holds the ITIL Manager and ITIL Expert
certifications and was a member of the ISEB Managers Certificate Examiners
panel. Helen Morris has implemented improvement programs for a wide variety of
organizations, based on IT Service Management best practice. Helen holds the
ITIL Manager and ITIL Expert certifications. She also holds the ISEB
Consultancy certificate, and specializes in service management consultancy.
Both Liz and Helen are fully accredited ITIL trainers. Read more
- Paperback: 408 pages
- Publisher: Sybex; 1 edition (October 15, 2012)
- Language: English
- ISBN-10: 1119942756
- ISBN-13: 57
- Product Dimensions: 7.3 x 0.9 x 9.2 inches
- Shipping Weight: 1.6 pounds
- #99 in Computer & Technology Certification Guides
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